“I can’t say enough about how happy we are to have gone with ORCA Pool & Spa Services to have our pool liner replaced.

After multiple requests for quotes from other companies in the Cowichan Valley area, we were not feeling overly confident with the options, prices, nor responses we received. I finally came across ORCA’s website and contacted Mike.

From the initial visit to inspect our pool and provide a quote, to the quick turnaround time to have the liner installed, the entire process from start to finish was incredibly professional. Mike’s knowledge, calm demeanor, fair and honest pricing, and the perfect install made this such a good experience. Mike and Lorenzo (from All Star Pools by Lorenzo) make the best team. Their combined skills and experience went far beyond what we could have asked for.

Also, while we waited for the pool to fill, Mike took apart our very old pool pump to see if it was salvageable. It was well beyond repair. He got on the phone in the late afternoon and ordered a new pool pump to be delivered the next morning. Mike installed it that afternoon. Thank you so much for being the BEST in the business. We will be referring you to all our friends and family who have pools or hot tubs, or are thinking of purchasing…”

“Professional, on time, reasonably priced, and came by to see us very quickly to repair our hot tub, which is almost unheard of here in the Victoria area! Thank you Mike!”

“Very professional service from a really nice, caring person. Thanks so much Mike for your excellent work at our Gulf Island home. We really appreciate that you would make the trek to our home.”

“Very kind & helpful for our pool valve emergency. Thanks Mike!”

“Professional, personable and a great sense of humour too. We highly recommend Mike to anyone installing, upgrading or repairing your pool, we all Love our pool, and it was installed with perfection. Thanks Mike!”

“I was looking for a company to repair my hot tub recently and I stumbled upon ORCA Pool & Spa services and was very impressed by the service provided. I wanted to write a review to let others out there know that Mike the service technician really knew his stuff. He was very helpful over the phone when I first contacted them, helping me to diagnose what was wrong and troubleshoot some possibilities without sounding like a mechanic who would try to upsell you on things you don’t want or need. He also tried to give me his best estimate to the repair costs (not always easy to do and some companies weren’t even willing to talk pricing until they came out to look, already incurring the service fee).

Mike showed up for the scheduled appointment promptly and handled everything like a true professional: courteous and knowledgeable, not only did he correct my problems, I’d have to say that he has found a customer for life should anything go wrong with my tub again and I would recommend his services to anyone who values a true customer service experience. Thanks ORCA Pool & Spa!”

“Mike came out to fix my hot tub which needed a new pump. He supplied a pump & I discovered a drip a couple days later. I called & he came out right away & replaced the faulty part at no charge. Excellent service, excellent advice – always appreciated!!”

“Mike with Orca Pool has been absolutely fantastic! A+

Our above ground pool liner had been leaking due to multiple underwater patches, eventually.. the weak spot broke away and created a big mess draining the entire pool in less than 5 minutes. I called Mike and the next day, he was on our door step before his next scheduled job that morning. Mike inspected the damage and took the time to explain the different options to help me with my already very limited budget. I wanted to take on as much of the job myself, and Mike explained how i could so that, however, i couldn’t risk making a costly mistake. I needed Mike’s expertise to help me prep, install fit the liner, seals for the skimmer and Jet. I would’ve for sure messed ALL that up! Mike already had multiple jobs on the go, yet he still made the time and didn’t cut corners or rush anything. Mike’s a super friendly, honest and positive guy who was very fair with me, Mike is a master at his craft. I would recommend Mike to everyone i know to contact Orca Pool and Spa Services.

Call Mike now, save yourself from making another potentially costly mistake like it did! Thank you, Mike! you saved our summer!”

“Mike was scheduled to come over at about 1700 (5 PM) after he came back to the Island from a day of work in Vancouver. He called at about 1600 (4 PM) saying he was delayed and asked if I still wanted him to come by later, or if I preferred, the next morning. I only live a few minutes from the ferry terminal so I said later was fine. Well, he came over just after 2100 (9 PM), even though he had a very trying and extended day in Vancouver.

In less than 1/2 hour, he fixed the problem I was having with the pool pump. He took it apart, replaced the seals and gaskets, put it together and had it running like new. All done at a fraction of the cost of replacing the pump, which several other repair people had said was my only option! What a treat to find a service technician who is honest, efficient, and ethical, the complete professional, and a really nice guy as well. Highly recommended.”

“Absolutely amazing! He totally saved my day yesterday. I highly recommend this company. Thank you again for everything!”

“This guy is great, always answers his phone and troubleshoots on the phone and all around great service for Hot tubs!!”

“Was so lucky to have found Orca Pool & Spa! My hot tub was in pretty gross condition, seeing more in its short 3 year lifespan than any hot tub should ever have to see, and Mike fixed and restored it to pristine showroom condition again. And he did so at a reasonable price! Thank you so much Mike!”

“Repairing a hottub requires only a professional hot tub repair man…its not a job for an electrician or a plumber or a handy guy….and there are fewer and fewer of them…Orca repaired my dinosaur hottub… shes working just fine now thanks to the skill knowledge wisdom of a trained experienced true professional…it was wired backwards by a so called true professional that answered my ad for help wanted…mistake no. 2 I didn’t call this guy first…the breaker went the next day…I told you it was a dinosaur and he came back fixed that and installed a new filter…very happy with the service and it doesn’t hurt the repairman looked a little like an older George Clooney…not that that mattered but it certainly didn’t hurt and I didn’t mind….I would highly recommend this company for any hottub repairs you need done. Thank you”